Terms and Condition


Disclaimer

The entire content of this website is based upon the opinions of Ceylon 35 Limited, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and our very own experiences.

While we take every step to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep this website available. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.

Terms and Conditions

By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

This is the bit I hate the most! Its long and very confusing. However, if you wish to get in touch with us and ask us anything please do via the details given in the “contact us” section. We would love to hear from you.

You agree to purchase services and goods from Ceylon 35 subject to these Terms and Conditions which will apply to all transactions using ceylon35.co.uk

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with ceylon35.co.uk, you accept that your email address may be used to supply you with such information.

By purchasing goods through ceylon35.co.uk, you agree both to our Terms and Conditions and Privacy Policy.

You will not automatically receive email-marketing communications from Ceylon 35 by creating an account or making a purchase through our website unless you opt-in to do so. You can opt-out anytime if you change your mind.

1 When you make a Purchase

1.1 This website is operated by Ceylon 35 Limited (“we”, “us”, “our”, “Ceylon 35” or “ceylon35.co.uk”). By using ceylon35.co.uk you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.

1.2 We will confirm acceptance of your order. This will occur either immediately on the website after you have confirmed your order, or by us sending a confirmation e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

1.3 When agreeing to a product 'Subscription' option, this requires a two pay cycles. The first when placing your first Subscription order and then the second which will be after the second delivery since the initial order. These terms are also explained when a customer chooses the Subscription option on the product page, so once a subscription order has been placed - the customer is agreeing to these terms.

2 Methods of Payment

2.1 Payment may be made by debit card, credit card, or PayPal.

2.2 The debit and credit cards that we accept, are those listed on our website on the date of which your order is placed.

2.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

2.4 All listed product prices on our website exclude Delivery Charges. A Delivery Charge will be applied during the checkout process. For UK mainland customers, if your order exceeds £20.00 (GBP pounds sterling), prior to a Delivery Charge, we offer Free UK standard Delivery (2-3 working days). In which point, you will not be charged for Delivery at the checkout.

3 Price & Delivery Charges

3.1 The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

3.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things; the value, weight and delivery address of your order. 

3.3 You are responsible for inputting the correct shipping address when processing your order. If the address provided is incorrect, you must notify our team within 1 hour of this mistake, in order for us to edit the shipping address. Please email sales@ceylon35.co.uk

3.4 If the shipping address provided is incorrect and subsequently, the parcel is returned to our returns address - there will be an additional shipping charge to send out the parcel again. 

3.5 For orders placed before 1pm on Monday-Friday we will do our best to dispatch them on the same working day. Orders placed after 1pm on Monday-Friday will be dispatched on the next working day. All orders placed on a Saturday or Sunday will be dispatched on the next working day.

4 Delivery

4.1 Delivery will be made to the address you have specified during your order process on our website. You have the ability to change this address with each order through the website.

4.2 In the event that the goods delivered to you are incomplete, damaged or include incorrect goods, you must notify us promptly and we will arrange with you for the goods to be returned to us (please note that the goods must not be used and must be in the received condition). You are entitled to return or have refunded the value (at the time of purchase) of any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.3 Even though most of our packages are letter box friendly, it is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day to receive the goods. If no one is at the address when the delivery is attempted the goods will be retained by our courier partner. We will leave notification of delivery and you will have the option to rearrange delivery if the goods have failed to be delivered.

4.4 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will contact you as soon as we are able to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

4.5 In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

4.6 In the event where the address provided was incorrect and our courier was unable to deliver the parcel - we will issue a refund. This refund will exclude the cost for shipping. If you would like the parcel re-delivered, you will be responsible to pay an additional shipment cost to the correct shipment address. This cost will be invoiced directly from Ceylon 35 Limited and will have to be paid prior to dispatch. 

5 Defective / Faulty Goods

5.1 We guarantee that our goods are of high quality. You must inspect the goods and notify us promptly in writing or by phone of any dissatisfaction with your order. We will fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods.

5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising after the 30 days of delivery has surpassed.

6 Cancelling Orders and Returns

6.1 It is not possible to amend your order after it has been placed, due to our order processing technology.

6.2 You have the right to reject your goods and return your order to us to obtain a full refund at any time until the expiry of the 7th working day after the date of delivery, by notifying us by e-mail. Please note, the goods must be unused and in their original condition to receive a full refund.

6.3 We will arrange with you for cancelled goods to be returned to us, however we will not be accountable for the cost of returning these goods, this cost is at your responsibility.

6.4 We will credit your payment card the full price of your order (including the goods and initial delivery charge) until the 14th working day after the date of which cancellation was originally made (provided payment has already been debited to your payment card).

6.5 You may cancel a subscription order only after the minimum term of two months. To cancel, you can email info@ceylon35.co.uk and our team will terminate your Subscription agreement. If you place a Subscription order, you are agreeing to these terms and it shall not be cancelled until you complete the minimum term of two months.

7 Liability

7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

7.2 In addition to clause 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods and cost of delivery contained in that original order.

8 Customer Complaints

8.1 On the rare occasion, we may get things wrong, so if we have made an unfortunate mistake and you have a complaint then please address it directly to Ceylon 35 – via email (info@ceylon35.co.uk).

8.2 If you are unhappy with the quality or condition of any products you have purchased from us, please address any complaints to us directly via phone or email (info@ceylon35.co.uk). An Order Confirmation and proof of delivery may be required and in order to issue any refunds where appropriate.

9 Special Offers & Promotions

9.1 It is our complete discretion, to offer special offers for our products or services at any time. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions.

9.2 We may change the terms of special offers or withdraw them altogether at any time and without prior notice.

10 Jurisdiction

10.1 These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, shall be governed by and construed in accordance with the law of Scotland.

11 General

11.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of Ceylon 35 Limited. You are permitted to use the material data and content only for your personal use in placing orders through ceylon35.co.uk, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create imitative works of any content on the ceylon35.co.uk website without our prior written permission. Ceylon 35 may impose a fee on any unwarranted use of the data and content contained on its website.

11.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.